FEELSAMPA LTDA, with its registered office at R CASA DO ATOR, no. 803, APT 111, NIPC 53.776.433/0001-08, is a company dedicated to the real estate management of local accommodation, being the owner of the domain https://www.feel-sampa.com , where your WEBSITE is hosted.

FEELSAMPA LTDA is committed to protecting the privacy and personal data of its customers and website users, and has therefore drawn up and adopted this Cookie Policy. This policy explains how cookies, pixel tags and similar technologies are used, and we recommend that you read it.

What is this policy about?

1.1. This Privacy Policy explains how we collect and process the personal data required to provide the services available via the WEBSITE.

1.2. The objective is for the aforementioned services to be provided in an expeditious and seamless manner, describing the practices adopted for this purpose.

2. WHAT IS PERSONAL DATA?

2.1. Personal data is any information relating to a person that identifies that person, or makes them identifiable, regardless of the nature and medium of the information, and including the person's sound and image.

2.2. "Identifiable" shall mean a person who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, psychological, economic, cultural or social identity.

3. HOW WILL WE USE YOUR PERSONAL DATA?

3.1. FEELSAMPA LTDA will use the personal data you provide for the following purposes:

(a) To create a Guest account;

(b) For contact with Owners;

(c) To analyse and respond to your messages, customer support requests, and enquiries;

(d) So that we can send newsletters or other publications that you have requested from us and/or that may be of interest to you;

(e) For the operation and management of the WEBSITE;

(f) To keep a record of your contact details;

(g) For commercial purposes, such as data analysis, audits;

(h) For the prevention of fraud and the security of information systems;

(i) For the adaptation, improvement and modification of services, namely, through the identification of usage trends, or, to determine the effectiveness of promotional campaigns;

(j) For the expansion of the commercial activities of FEELSAMPA LTDA.

3.2. These personal data processing operations are an essential tool for your satisfaction and for the activity of FEELSAMPA LTDA, and are carried out in accordance with applicable legislation and best practices.

3.3. Your personal data will not be reused for purposes other than those previously identified or that are unrelated to those purposes for which it was originally collected.

4. WHAT ARE THE GROUNDS FOR PROCESSING THE PERSONAL DATA WE COLLECT?

4.1. The personal data that FEEL INTERNATIONAL processes have specific grounds, depending on their intended purposes.

4.2. The table below shows the underlying principles for the purposes identified above:

Purpose	BASIS
For the creation of a Guest account;	Pre-contractual Due Diligence.
For contact with Owners;	Pre-contractual Due Diligence.
To analyse and respond to your messages, customer support, and enquiries;	Consent for this specific purpose.
So that we can send newsletters or other publications that you have requested from us and/or that may be of interest to you;	Consent for this specific purpose.
For the operations and management of the WEBSITE;	Consent for this specific purpose (cookies); Legitimate interests pursued by FEEL SAMPA LTDA.
To keep a record of your contact details;	Consent for this specific purpose.;
For commercial purposes, such as data analysis, audits;	Consent for this specific purpose (cookies); Legitimate interests pursued by FEEL SAMPA LTDA.
For the prevention of fraud and the security of information systems;	Legitimate interests pursued by FEEL SAMPA LTDA.
For the adaptation, improvement, and modification of services, notably through the identification of usage trends, or to determine the effectiveness of promotional campaigns;	Consent for this specific purpose (cookies); Legitimate interests pursued by FEEL SAMPA LTDA.
For the expansion of FEELINTERNATIONAL's commercial activities.	Legitimate interests pursued by FEEL SAMPA LTDA.

5. WHAT PERSONAL DATA DO WE COLLECT?

5.1. The personal data that FEELINTERNATIONAL collects and processes is only that which is necessary and appropriate for the aforementioned purposes.

5.2. FEELINTERNATIONAL will collect and process the following personal data:

Purpose	DATA
For the creation of a Guest account;	“name”, “nickname”, “mobile number”, “country”, “password” and “email”.
For contact with Owners;	“name”, “nickname”, “email” and “company”.
To analyse and respond to your messages, customer support, and enquiries;	“name”, “nickname”, “phone”, “email”, “municipality”, “your message” and “district”.
So that we can send newsletters or other publications that you have requested from us and/or that may be of interest to you;	“email.
For the operations and management of the WEBSITE;	Cookie data;
To keep a record of your contact details;	“Name”, “Nickname”, “Mobile Number” and “Email”.
For commercial purposes, such as data analysis, audits;	Cookie data;
For the prevention of fraud and the security of information systems;	IP Address; Cookie Data;
For the adaptation, improvement, and modification of services, notably through the identification of usage trends, or to determine the effectiveness of promotional campaigns;	Cookie data;
For the expansion of the business activities of FEEL SAMPA LTDA.	“Name”, “Nickname”, “Mobile Number” and “Email”.

6. HOW DO WE COLLECT YOUR PERSONAL DATA?

6.1. We will collect your personal data through the forms on the WEBSITE, but also through the WEBSITE and the communication it has with your device and emails you send us.

6.2. Your personal data is collected via your device in the following ways:

(a) Via the account creation and contact forms;

(b) Through your registration on Newsletter;

(c) Through your browser;

(d) By means of Biscuits;

(e) Through pixel tags and similar technologies;

IP address;

(g) Through your User Data.

6.3. FEELSAMPA LTDA undertakes to process your data lawfully and legitimately.

6.4. FEELSAMPA LTDA will not sell, rent, or share your personal data with third parties, except in cases clearly identified in this Privacy Policy (see Point 12 for details).

6.5. The services of FEELSAMPA LTDA are not aimed at minors, and personal data of minors is not intentionally processed.

7. WHAT ARE COOKIES?

7.1. Biscuits are small information files that help identify your browser and can store information, for example, user settings and preferences.

7.2. FEELSAMPA LTDA will store Biscuits on your equipment to customize and facilitate navigation as much as possible, but also for troubleshooting, statistics, quality assurance, and to monitor system security.

7.3. With the exception of Biscuits specifically necessary for the website's performance, the storage of other cookies will always depend on the User's acceptance and consent, which can be withdrawn at any time through specific browser tools.

9.4. To find out more about the cookies we use, please consult our Cookie Policy.

8. WHAT ARE PIXEL TAGS AND OTHER SIMILAR TECHNOLOGIES?

8.1. Operating Systems pixel tags also known as web beacons e clear GIFscan be used in connection with some services to, for example, track user actions on the Services (including email recipients), measure the success of our marketing campaigns, and compile statistics about Service usage and response rates.

8.2. To learn more about the Pixel tags and similar technologies we use you should consult our Cookie Policy.

9. HOW DO WE PROTECT YOUR PERSONAL DATA?

9.1. Your personal data is kept secure through the adoption of various technical and organisational security measures that ensure only Employees and processes that need to access the personal data can access it, according to rules created for this purpose.

9.2. To protect your personal data, we only use data centre providers that offer us adequate and documented security measures, specifically, guarantees that your personal data is stored on servers that are maintained in controlled environments with limited access.

9.3. Personal data is maintained on secure servers with [Internet Tourism Solutions SL] (hereinafter, “[Avantio]”) with NIPC [B97090138] and registered office at [Calle Charles Robert Darwin 5 46980 Paterna, Valencia – España], which offers us adequate security guarantees for the protection of personal data against its dissemination, loss, misuse, alteration, processing or unauthorised access, as well as against any other form of unlawful processing.

9.4. Similarly, when you navigate the WEBSITE, we protect your data with encryption, such as Transport Layer Security (TLS, a security protocol that protects internet communications) and your password is stored using a one-way hash, meaning it cannot be recovered (or disclosed) by anyone, including FEELSAMPA LTDA, and can only be reset.

9.5. While we take the care and precautions we deem appropriate to protect the personal data you provide and we collect, it is important to be aware that no security system is impenetrable.

9.6. Therefore, you must take certain precautions, such as keeping your password secret and not disclosing it to anyone else; if you believe your password has been misused, you must notify us immediately; you should also take care to log in and log out every time you close your browser.

10. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

10.1. Your personal data will be kept for as long as necessary for the purposes for which it is intended, as listed in this Privacy Policy. Therefore:

Purpose	Maximum Speed
For the creation of a Guest account;	While using the account, and for up to 3 years after the last access.
For contact with Owners;	During the term of the business relationship.
To analyse and respond to your messages, customer support, and enquiries;	1 year
So that we can send newsletters or other publications that you have requested from us and/or that may be of interest to you;	3 years
For the operations and management of the WEBSITE;	2 years
To keep a record of your contact details;	2 years
For commercial purposes, such as data analysis, audits;	2 years
For the prevention of fraud and the security of information systems;	2 years
For the adaptation, improvement, and modification of services, notably through the identification of usage trends, or to determine the effectiveness of promotional campaigns;	2 years
For the expansion of the business activities of FEEL SAMPA LTDA.	2 years

10.2. If a specific or mandatory period results from the law, that shall be the data retention period. In all other cases, personal data shall be retained for a maximum of the times indicated above, periods which FEELSAMPA LTDA considers sufficient for the fulfilment of its purposes.

10.3. Once the retention period has expired, all personal data collected will be deleted.

11. HOW YOU CAN EXERCISE YOUR RIGHTS:

11.1. Before we explain how you can exercise your rights, it is worth knowing what they are. Therefore, the legislation grants you the right to request that we exercise the following rights:

(a) Access: the right to obtain confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, the right to access those personal data;

(b) Rectification: the right to have inaccurate personal data relating to you rectified and to have incomplete personal data completed;

(c) Erasure: the right to obtain the erasure of your personal data when one of the reasons listed in the legislation applies;

(d) Restriction of processing: the right to obtain restriction of processing if one of the situations listed in the legislation applies;

(e) Objection: the right to object at any time to the processing of personal data concerning them;

(f) Portability: the right to receive personal data concerning you in a structured, commonly used and machine-readable format.

11.2. You also have the right to lodge a complaint with the competent supervisory authority (in Portugal, the National Data Protection Commission at www.cnpd.pt)

11.3. For the purpose of exercising the rights indicated above, please contact FEELSAMPA LTDA, via the following email: [info@feelSAMPA.com].

11.4. If you request the deletion of some or all of your personal data, some of the requested services may not be provided to you, and FEELSAMPA LTDA will only retain the personal data necessary for the fulfilment of its legal obligations.

12. WHEN DO WE COMMUNICATE DATA TO THIRD PARTIES?

12.1. FEELSAMPA LTDA may engage third parties to provide certain services, such as maintenance, technical support, marketing, billing, or payment management, and these parties may have access to some personal data, specifically the data necessary for the contracted purposes.

12.2. FEELSAMPA LTDA assures that entities with access to the data are credible and offer high protection guarantees, with data never being transmitted beyond what is necessary for the provision of the contracted service, with FEELSAMPA LTDA remaining responsible for the personal data provided.

12.3. For example, for the purposes of data centre management, FEELSAMPA LTDA, employs the services of AVANTIO.

12.4. FEELSAMPA LTDA may also communicate your data to the following entities:

(a) Companies within the business group to which FEELSAMPA LTDA belongs, and with which it has commercial partnerships for the creation and offering of benefits; or else,

(b) Other partners outside your business group (with your prior authorisation).

12.5. FEELSAMPA LTDA may also transmit data to third parties within the scope of investigations, inquiries and judicial and/or administrative proceedings or of a similar nature, provided that it is duly ordered to do so by a judicial order to that effect.

13. THIRD-PARTY WEBSITES

13.1. The WEBSITE may contain links to other websites which may collect and process your personal data, and such processing is the sole responsibility of the owners of those websites, with FEELSAMPA LTDA having no responsibility for their policies and/or practices.

13.2. Examples of these third parties include Facebook, Instagram, or LinkedIn, via the buttons present on the WEBSITE.

14. TRANSFERS OF DATA OUTSIDE THE EUROPEAN UNION.

14.1. Should data transfers to third countries outside of the European Union be possible, FEELSAMPA LTDA will comply with legal rules, specifically regarding the adequacy of the destination country concerning the protection of personal data and the requirements applicable to these transfers, ensuring that personal data is not transferred to jurisdictions that do not offer guarantees of security and protection.

15. THE MINORS.

15.1. The WEBSITE is not aimed at individuals under 18 years of age, and we request that such minors do not provide us with personal data through the WEBSITE, application, social networks and social media, or emails.

16. SENSITIVE PERSONAL DATA.

16.1. FEELSAMPA LTDA thanks you for not sending us or making us aware of any sensitive personal data, meaning information that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information, data concerning health, or data concerning a natural person's sex life or sexual orientation.

16.2. If you still send us or make us aware of these categories of personal data, they will be immediately deleted.

17. CHANGES TO THE PRIVACY POLICY.

17.1. FEELSAMPA LTDA reserves the right to adjust or amend this Privacy Policy at any time, with such amendments being publicised.

18. OUR CONTACT DETAILS.

18.1. If you have any questions or queries regarding this Privacy Policy, please contact us in writing by email at [info@feelsampa.com].

19. LATEST VERSION.

26 MARCH, 2025. Porto (Portugal)

RGDP

FEELSAMPA LTDA is compliant with the new General Data Protection Regulation (GDPR) to ensure the protection of your personal data. We want the website visitors www.feel-sampa.com Feel confident in using our Site to plan or book your accommodation, services, and experiences. Therefore, we are committed to protecting the information we collect.

Your current settings will not be affected, nor will the way your information is processed. Instead, we've improved how we describe all the processes and options for updating, managing, exporting, and deleting your data.

 These updates were made as the General Data Protection Regulation came into effect across the European Union. Designed to harmonise privacy laws across Europe, the GDPR ensures transparency rules on how companies describe their data processing.